Lockdown Isn’t Locked Out – Check your balance, clear errors and update your details with the DStv Self Service Option

Just imagine being in a lockdown and not being able to renew your DStv subscription. The remaining days of the lockdown seem to stretch into infinity, but thankfully, we’ve got DStv!

Even in quarantine, you can still enjoy the best of entertainment from DStv. You can binge-watch your favourite series, laugh at cartoons, and feast on all sorts of movies, because there’s never a dull moment with DStv.

To increase customer convenience, DStv recently introduced a number of self-service tools that will help subscribers easily manage their accounts.

With the DStv self-service tools, you can upgrade your subscriptions, fix error messages, make payments, find installers, rent BoxOffice movies, and do so much more.

Here’s how to use the DStv self-service tools:

DStv USSD self-service tool

By dialing *288# on your phone and following the prompts, you can contact customer care, clear error codes, and update your account. You can also check your account balance and subscription due date.


With the DStv app, you can manage your account by yourself. Simply download the app from the App Store or the Google Play Store. Input the required details so you can log in, then proceed to pay for your subscriptions, upgrade or downgrade bouquets, clear error messages, and resolve other technical problems.

Stay connected via SMS

Managing your DStv account via SMS is as easy as it gets. All you have to do is send RESET (space) SMARTCARD number to 30333 to clear error messages.

To determine the due date of your subscription, send DUE (space) SMARTCARD number to 30333.

The first 10 digits of your smartcard number is required for this.

With the DStv self-service tool, managing your account is easy, seamless, and so convenient.

You can access DStv Self Service on your mobile phone, tablet or from your computer.

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