MultiChoice, Nigeria’s leading premium entertainment destination recently held a customer forum in Port Harcourt in a bid to reach out to its DStv customers.
The forum, which is a regular customer engagement initiative by MultiChoice Nigeria provides the opportunity for subscribers and the organisation to have one-on-one dialogues, with a view to having a better understanding of customer issues and providing solutions to them.
At the forum, some DStv subscribers appealed to MultiChoice to help address the issues of signal piracy, failed broadcast signal, and alternative payment options.
Responding to the demands of the subscribers, Caroline Oghuma, Public Relations Manager, DStv said unlicensed broadcasters sabotage the efforts of licenced pay-TV operators in the country by engaging in piracy.
According to her “We are aware of the activities of these pirates, but in collaboration with the Nigerian Copyright Commission (NCC), and other key stakeholders, we have maintained our resolve to fight piracy until it is eradicated in Nigeria” she emphasised.
Oghuma, while advising DStv subscribers to make subscription payments before their due date, also pointed out that subscribers can only enjoy uninterrupted DStv broadcast if they carry out after sales services on their dish and accessories. “MultiChoice has trained qualified installers to provide installations and after sales maintenance services” she explained.
For DStv subscribers who have challenges with making payment, Oghuma stated that MultiChoice has gone into partnership with a variety of service platforms that enable subscribers make payment at their convenience. These options include; KongaPay, banks, internet banking, mobile money, Quickteller, Paga and via ATMs.