MultiChoice trains installers to boost service quality
In a bid to improve the quality of DStv installations, and offer superior after-sales services, MultiChoice, Nigeria’s leading video entertainment company has trained and accredited 500 installers. These installers will join the existing base of installers and will be responsible for new installations, as well as the provision of maintenance services to existing subscribers.
MultiChoice Nigeria has also introduced tricycles that have been stocked with high quality installation equipment. Upon completion of their training, the installers will be handed the tricycles to ease their travel logistics.
The General Manager, Marketing, MultiChoice Nigeria, Mr. Martin Mabutho, the introduction of the tricycle-scheme is MultiChoice’s way of stretching its economic empowerment drive by engaging Nigerian youth through a private sector entrepreneurial scheme. “We are helping to create a new pool of expertise through these MultiChoice trained satellite television installers and engineers which will consequently grow the nation’s economy” Mabutho said.
Mabutho explained that the tricycles will be used by a selected team dubbed “Elite Installers”. The first recipients of the pilot phase of the nationwide scheme are six installers but before the end of the year, more beneficiaries will be selected from major cities across the country. In addition, 125 installers in Lagos, Abuja and Port Harcourt have undergone a refresher training course this month. The six beneficiaries of the tricycles are Stanley Nwachukwu, Ameen Adesola, Micky Joe, Tope Adeogun, Ibrahim Akinsemohin and Chima Igwe.
Mr Mabutho also urged new and existing subscribers to make more use of the self-help options and convenient payment options such as Paga, Quick Teller and ATMs to resolve DStv issues and payment challenges quickly.
Besides the tricycles, each accredited installer will also get a well-equipped tool kit to enable them provide quality installation to subscribers. As part of MultiChoice’s continuous quality assurance drive, the installers’ tool set includes a tablet PC that will enable them send real time post-installation reports which will allow the validation of the overall quality and technical integrity of installations.
Speaking on the initiative, Mrs. Ijeoma Theo-Obodo, Assistant Director, Monitoring, National Broadcasting Commission (NBC) commended MultiChoice for organizing the training programme. “Broadcast technology is ever evolving and for MultiChoice to keep up with broadcast quality and standard, there is the need for training programmes of this nature” she said.
MultiChoice is also launching the first of its kind Subscriber/Installer Management System, a mobile application that automates the selection, allocation and progress management of installers working on a variety of customer’s installation requirements. This will reduce the average time taken to complete installations, control the costs to customer and ensure adequate post-installation follow up.
Since MultiChoice commenced operations over two decades, the company has spent over N200 million in training of installers. MultiChoice remains committed to ensuring that more certified installers are trained across the country.
For more details on how to use the self-help options, kindly log on to www.dstv.com