For DStv subscribers to experience the ultimate digital viewing experience during this holiday season, MultiChoice, Nigeria’s leading entertainment destination has urged DStv subscribers to make use of the self-service platform to resolve their queries.
DStv subscribers who want to access more Self-service options can now dial *288*2# and follow the voice prompt, and subscribers who want to get more details of the various online payment options can log on to self-service platform website for more information.
Speaking on the self-service options, Caroline Oghuma, Public Relations Manager, DStv said the variety of options will help subscribers experience seamless reactivation of their accounts when they pay their subscriptions.
Oghuma explained that if a customer needs to immediately reactivate an account after subscription has been paid; “all the subscriber needs to do is SMS RA then leave a space followed by the first ten digits of his smartcard number to 30333 and the decoder will be reconnected” she said
She also noted that issues like payment, finding an installer, trouble shooting, FAQs, clearing errors among others can be resolved through the DStv Self Service platform.
For subscribers to update their personal details on their DStv account, they can text their phone number and smartcard number to 30333.